Most manufacturers have MAP (Minimum Advertised Price) requirements that dealers must follow when showing the price of certain items on an open website. These MAP prices are usually higher than the actual price that we are offering. Taking a few seconds to login or register will be well worth the effort as it will unlock our best pricing site wide!

No items can be returned more than 30 days from the original invoice date. 

If you purchase a product from our web site and decide that you no longer want it, we can offer you a refund if all the following criteria are met:

- The product must be unopened, and in resalable condition.

- The exterior of the package must be free from damage or marking of any kind.

- We must receive the returned item within 30 days of the original purchase date.

- Some special order items that we procured for a specific application may not be refundable.

 - All returns are subject to a 10% restocking fee

- Credit Card orders that are cancelled are subject to a 4% processing fee that we are, in turn, charged by our credit card processor. Also, we may have specially ordered product from our suppliers in order to fill your order. Many times, we cannot return these items without penalty.

To begin your return, please call us or complete complete this form.

Returned items must be mailed to the below address:

Radio Depot

61 Industrial Park Drive

Hendersonville, TN 37075

Attn: Your sales order #

These designators refer to the frequency bands that the radios operate in. 

In general, VHF radios operate in the 138-174 MHz band, UHF radios operate in the 400-512 MHz band and 800/900 radios operate in the 800-900 MHz band. 

VHF radios are recommended for outside only applications in rural areas.  UHF radios are recommended for indoor and outdoor applications in urban areas.  800-900 radios are recommended for applications in population dense, city applications with many reinforced concrete buildings.

In most cases, the answer is no. VHF radios only work with other VHF radios, UHF with UHF, etc. 

Motorola offers some extremely high end radios that will talk across all bands but these radios often cost in the many thousands of dollars. There are also some console solutions that allow operators to patch different frequency bands together.

Beware of recently introduced Chinese products that claim to support both VHF and UHF bands.  Practical use has shown these products to offer inferior performance in both bands.  The old adage “You get what you pay for!” applies to communication products also.

The main advantage of digital vs analog is usable range.  Digital radios typically offer a 20-25% increase in range over analog radios. Also, unlike analog radios, there will never be static with a digital radio. 

Digital radios can be programmed to work with both digital and analog frequencies whereas analog radios can only be used with other analog radios. 

Finally, battery life is greater on a digital radio when used on a digital frequency.

If you are purchasing radios that need to work with any existing radios that you have, we need to know:

(1) the receive (RX) and transmit (TX) frequency for each channel

(2) the PL or DPL tone for each analog channel

(3) the digital ID (Motorola) or RAN code (ICOM) for each digital channel

(4) the channel name (if defined). 

If you want option buttons programmed on the radio to perform a specific task, we also need to know this info. All the above information can be provided directly to your sales rep, or you can email it to sales@radiodepot.com

Note that it is always best to provide a master radio from your fleet for the first order from us so we can ensure all current options are programmed in your new radios.

This differs depending on the manufacturer, but most cover failure of the radio due to normal use. 

Dropping the radio from more than 10 feet, running over it with a truck or forklift, dropping it in a mud puddle or spilling a chemical on it, in most cases, would not be covered under the manufacturer’s standard warranty. 

However, there are addiitonal warranties available on some models that would cover failures due to accidental damage.

Most accessories and batteries are warranted for 12 months while most low end radios have a 12-24 month warranty. 

Motorola XPR series radios now come standard with a 60 month warranty (18 months on IMPRES batteries).

In most instances, yes. Some exceptions are:

- Certain Motorola Radios (DTR series)

- Radios programmed with itinerant frequencies using low power (less than 2 watts)

- WiFi only radios

- LTE radios

- VHF radios set up for low power transmissions on Multi-Use Radio Service (MURS) frequencies.